Hi Ninjas,

We are a video game development company and have many software titles that require a licence. We also have game development consoles and other types of hardware that are both networked and not.


What we are doing is assigning software license assets to workstations and hardware assets to users. We can see these license and hardware assets from the admin console.


If I view a user's workstation detailed information I can see the assigned software license assets. If I view a user detail I can see the assigned hardware assets.


When a user logs into the K1000 service centre he/she sees the following tabs in the portal: Welcome, Software library, My computer, License keys, Service desk, Knowledge base and download log.


When the user clicks on the "My computer" tab, as part of the inventory information would it be possible for him/her to see which software license assets are assigned to their workstation?


A tab in the user portal titled "My assets" would be great. So when a user is logged in they can see what is allocated to them. Is this possible? Or is there another way for the user to see their assigned hardware assets?


This would be very helpful in tracking inventory and settling discrepancies when inventory is MIA.


Any ideas would be welcome. 





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As far as I know, there's not a built in way in the user portal to track hardware assets other than the one that checks in to the K1000.

It sounds like something others would be able to use, so please submit that here as a feature request: http://kace.uservoice.com/forums/82699-k1000

In talking with one of the K1000 engineers, it should be possible to use a smart label to populate a custom data field on the computer inventory item with the hardware assets.

It's something that Kace support could possibly do, but it falls outside of the support contract.  If you are interested, submit a ticket to KACE support and they can get you a quote.

Answered 11/08/2012 by: jknox
Red Belt

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Unfortunately the License Keys section really isnt all that handy unless someone uses the software portal. From what I can tell it works on the premise of 'download software item then issue license key to license section'. Theoretically you could just create software items with license keys that only certain people can see and once they download the software item, say, the installer maybe, they'll be able to see it.

Alternatively, here we have experimented in the past with setting custom fields pulled via sql queries in helpdesk tickets. So on a computer asset we have the license key assigned to that machine (or user if you use the user tables) and have it populate a custom inventory field. Might sound a little odd but its an easy way of getting this sort of info to someone.

Thre's a few other slap dash ways of doing it too, though it would be nice if the license keys feature worked slightly different to how it does.



Answered 11/13/2012 by: Roonerspism
Second Degree Brown Belt

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