Hi all,

I have Dell KACE K1000, the owner in my queue are 6 IT technicians. I already create a label for them, and the lablel members are the owners for the queue.

 

Now, After the user creates a ticket, I want to assign this ticket to the first person in the queue, the next ticket for the second, and so on... 

 

How to make this rule applies on my queue ?

 

Thanks in advance.

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There isn't a built in utility for this, but some discussion exists on the subject:

http://www.itninja.com/question/auto-assign-tickets-in-a-round-robin

http://www.itninja.com/question/k1000-round-robin

http://www.itninja.com/question/round-robin-in-k1000-helpdesk

Answered 03/11/2014 by: jknox
Red Belt

  • Beat me to it jknox
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