Are there stored responses available in KBOX 1100 Service Desk?
We are looking for a stored reply or canned responses solution for the help desk staff using the KBOX1100 Service Desk. Are there any macro or stored paragraph type functionalities in KACE that allow us to pick from a drop down of frequently used phrases ("Please reboot your computer and try again." "Your password has been reset." , etc) so that we do not have to longhand text every reply into the comments section?
We thought about using the Knowledge base system for this but rejected that idea because 1) we don't want to clutter up our KB, and 2) we don't want the users on the portal to see all our standard replies in the KB either.
If this functioality doesn't exist in KACE, what are other people doing for their ticket replies and / or do you have any 3rd party or custom solutions you are using that you could recommend?