I have a label on the kbox for knowledge base access and I would like to have it auto apply to users that are automatically added via AD under the helpdesk role. Does anyone know a way to do this?
Answer Summary:
-Create a new label -Add a new LDAP Label -Copy and paste everything from your helpdesk role to the LDAP label section. -Replace KBOX_USER with KBOX_USER_NAME (in the search filter). -Apply the new label to the KB article
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You should be able to do this pretty easy.

-Create a new label
-Add a new LDAP Label
-Copy and paste everything from your helpdesk role to the LDAP label section.
-Replace KBOX_USER with KBOX_USER_NAME (in the search filter).
-Apply the new label to the KB article
Answered 03/27/2012 by: dchristian
Red Belt

  • I haven't used the ldap labels in the kbox much yet.

    When I go to create the ldap label it asks for "associated label name" and says it is required but only lists 4 labels that are not relevant to this.

    Can you explain this to me?
    • ldap labels tie to an existing or new 'non-ldap' label when you create them. Create your 'plain label' first, then return to the ldap label section to create your ldap label. The plain label should be available in the drop down.
      • Hmmm that is what I thought but its not there. I will play around and let you know what I find.
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