Have been trying to enable ldap authentication on the K3000. We do not get a success message or the Green check mark. Using the User Login Test we receive a successfull message but AD authentication does not work. We are using the same 'working' settings from our K1 & K2 in regards to server/domain/username/password and have left the search filter blank.


Any suggestions would be appreciated.



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Are ports 389 or 636 open between the K3000 and the LDAP server?  LDAP may also have to be configured from the konfig admin account. 

I'm not sure on the konfig account. I've got a K3 VM, but haven't had much time to work with it yet.

Past that, I'd suggest opening a ticket with KACE support as the K3000 is still in beta at the moment.

Answered 02/28/2013 by: jknox
Red Belt

  • Thanks jknox. As authentication via AD or LDAP via AD isn't working the root account is the only one we can use. Yes, the appropriate ports are open to the ldap server as well.
    • Oops, yeah, I guess that would make sense.
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Beta support mentioned in passing an issue where authenticating as a user through LDAP often has to be done the first time using the user's full e-mail address as the user and the password associated with that account. AFTER that, the username works just fine. I have found that to be the case. when i've been enrolling devices, (even though i KNOW my ldap connector works) i could not use the user's credentials, but mine worked fine (thats another issue[i have several devices that arent mine that show as being mine] but if i use the user's e-mail address as the username and thier password, it works great... and thereafter just using that same user's AD username works.


Answered 02/28/2013 by: kendylp
Senior Yellow Belt

  • Kendyl,
    I posted a recap of that recommendation, along with some screen captures, at the following link: http://www.itninja.com/blog/view/k3000-ldap-authentication-first-login
    • Very cool Moncus, MUCH more concise and understandable that my rambling above lol
  • Thanks for the update. We did manage to get the LDAP connector working and can log in with user name. The Configuration page doesn't recognize this as Complete (no green check mark) but it works fine. My next challenge is. . .we have a need to have two active directory OUs connected. The K1 is setup to allow multiple LDAP connections. I do not find this on the K3.
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