We are about to purchase the KACE appliances, and we need to talk with some current owners/operators. If you would, could you answer these questions?

* how many PC's under KACE's control? How many sites?
* how was your initial installation?
* did you feel a need for more post-install training? did you get any?
* did the
* Have you done software distribution/packaging with it? How'd it go?
* How's the security patching going?
* Does the agent take up a bunch of network bandwidth?
* do you do software license metering? Does it work?
* Have you done OS deployments? XP? Win7?
* have you called the support line? How'd it go?
* What are the disappointments? what are the "wins" with the product?

I can't tell you how much I look forward to getting these boxes in here, I feel like we're in the dark ages right now in terms of OS deployments and software patching.
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* how many PC's under KACE's control? ~1700 How many sites? ~80
* how was your initial installation? We did most of our agent deployment using logon scripts, but it was much less painful than the SCCM deployment we did about a year earlier.
* did you feel a need for more post-install training? I think the training included with the purchase is more than sufficient for most. DellKACE will also tailor the program a bit to suit your specific needs. did you get any? Not officially, aside from the labs and courses at the KACE Konference. I'm primarily self-taught.
* Have you done software distribution/packaging with it? Quite a bit, yes. How'd it go? Very simple to configure, and deployments are set and forget.
* How's the security patching going? We still use WSUS. The KBOX is subpar for security patching, in my opinion.
* Does the agent take up a bunch of network bandwidth? No. I believe the inventory data is a few hundred KB, and you can specify how often you would like agents to check-in.
* do you do software license metering? Yes. Does it work? Yes.
* Have you done OS deployments? Nope. This requires the K2000 box - which we don't have. XP? Win7?
* have you called the support line? Yes. How'd it go? Quite simply put... It's the best support I've ever received for an IT product.
* What are the disappointments? There are a few minor technical limitations, but 99% of organizations won't run into them. what are the "wins" with the product? Everything! Is that a legitimate answer? :) But really, the system is very easy to configure and administer, BUT you can do quite a bit of customization if you've got a SQL admin (or you're willing to learn MySQL). This is an extremely powerful system. Having used SCCM/SMS, WSUS, Novell ZenWorks, and KBOX... I'd easily say that I'd take the KBOX over any of the other systems. We still use WSUS for MS patching, but only because we already had the system in place. I also feel the KBOX is a bit more complex for security patching, but that's really the only thing I've had any large issue with. It's more than I expected for the hardware/software inventory, scripting, software deployment, metering, licensing, asset management, etc., etc.
Answered 06/23/2010 by: airwolf
Tenth Degree Black Belt

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