My company is using the service desk portal on Kace.
I have a multiple select field for our office locations.
These locations are identified in our assets section (as a parent)

We also kept the default field Asset which tells us what computer is submitting the ticket.
Is there a way that based on the asset field it could auto change the location field which is a multiple select field?
1 Comment   [ - ] Hide Comment


  • You should be able to accomplish this using a ticket rule. If the asset linked from the ticket contains the location it wouldn't be too difficult.
Please log in to comment

There are no answers at this time
Answer this question or Comment on this question for clarity


Admin Script Editor
Admin Script Editor is an integrated scripting environment available free here at ITNinja