Anyone have a resolution for a machine stuck "Downloading"?
One server (a client to Kace) is stuck "Downloading" patches, but all others succeeded. I patched 11 of our servers today. Ten succeeded, but one continues to report downloading.
Its patch status shows a detect failure on Office 2k3 Sp3 so I ran Microsoft Updates manually and installed the Office 2k3 patch.
Rebooted it and it still reports downloading.
Removed and reinstalled the Kace Agent and it still reports downloading.
The client is a 2003 R2 32bit server and has patched successfully with this same patch run for the past few years.
The server appears to be working fine otherwise.
Thanks for any help or suggestions.
Community Chosen Answer
The Phase status "Downloading" indicates the K1000 needs to download a patch from Lumension in order to deploy it to the K Agent. To confirm this, select a machine from inventory that is 'stuck' downloading, then under the section Security select Patching Detect/Deploy Status and you will see Deployment Status.
If there is anything in the category Deployment Scheduled, click the title of one of those patches, and move to the bottom to the section Files contained in this patch. Look at the Size column. If it's reading '0', your K1000 needs to download that patch before it will deploy.
Kind of confusing, but if your patch download settings are correct for your configuration, run a maual download and as soon as that download completes it will deploy to any client in the patch schedule that is waiting for it, and the phase will update.