Any updates on K1000 5.5 Service Desk slowness?
I keep reading all of these articles and I'm scared!
I want to test the user deletion aspect as well as the metering but everything I am hearing is scary!
Has anything been put out or compiled or found that fixes the 'slowness' issue? I like having my instant kbox, but finding it hard to tell my IT superviser "Hey, we can upgrade, but it's going to be sloooowwwww"
Answers (3)
I'm proud to report that the upgrade was swift and successful. I'm now joyfully playing with the phone app and my Service desk seems to be running like a charm. I should add that we have a rather small network (150~ish) and most is still not in 'production' (although built and ready to go into such production, even used the MI part of KACE last week for all our PC's). All-in-all, nothing 'bad' to say about 5.5.... yet.
Down towards the bottom of this line Pete mentioned a hotfix. I personally haven't updated yet so I can't say for certain.
http://www.itninja.com/question/k1000-rc-5-5-don-t-upgrade-your-production-environment
Comments:
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I just applied 2 patches support got me, it fixed the slowness and sorting issues. - ddevore 10 years ago
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Two patches? Where you experiencing any other problems besides the slowness in service desk? I have 5.5 running in my test lab, but we do not use service desk. My concern is once we add 20,000 machines we'll get the slowness. - dugullett 10 years ago
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I've got around 10,000 devices and it's working great. The other problem was in service desk, you could not sort on a few different fields.
I don't know if they like me linking right to patches but here is the name of the two support sent.
k1_hotfix_5.5_K1_14050_HD_slowdown_20130909.kbin
k1_hotfix_5_5_K1_14047_HD_column_sort_20130907.kbin
Dennis - ddevore 10 years ago
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I've always found slowness when upgrading Kace server and then having the agents on a older version. It seems to create some sort of https storm that affects the units. - ms01ak 10 years ago
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Slowness goes sometimes away after a day or two (the database needs sometimes times to check itself which slows the system)
But yes, with the 5.5GA release there is an issue with a slow helpdesk.
Not everybody is affected, that is usually the problem.
So only if you having this issue contact support to get a patch. - Nico_K 10 years ago-
Thank you sir, using your and Ddevore's advice I am officially upgrading now, here's to big hopes. - Wildwolfay 10 years ago
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I got a different hotfix. k1_hotfix_5.5_K1-13919_20130830_UI_Freeze.kbin. I wonder if yours is better than mine? - petelanglois 10 years ago
I'm proud to report that the upgrade was swift and successful. I'm now joyfully playing with the phone app and my Service desk seems to be running like a charm.
I should add that we have a rather small network (150~ish) and most is still not in 'production' (although built and ready to go into such production, even used the MI part of KACE last week for all our PC's).
All-in-all, nothing 'bad' to say about 5.5.... yet.
I was given a total of 3 patches for slowness plus a couple more hot fixes. As long as I'm not in IE it's very snappy. IE 10 is a dog.
UI Freeze
HD Slowdown
HD Column Sort
I also applied two other hot fixes and the KBOX seems to be humming along. One issue with Office patches is fixing itself now.