I keep reading all of these articles and I'm scared!

I want to test the user deletion aspect as well as the metering but everything I am hearing is scary!

Has anything been put out or compiled or found that fixes the 'slowness' issue?  I like having my instant kbox, but finding it hard to tell my IT superviser "Hey, we can upgrade, but it's going to be sloooowwwww"

Answer Summary:
I'm proud to report that the upgrade was swift and successful. I'm now joyfully playing with the phone app and my Service desk seems to be running like a charm. I should add that we have a rather small network (150~ish) and most is still not in 'production' (although built and ready to go into such production, even used the MI part of KACE last week for all our PC's). All-in-all, nothing 'bad' to say about 5.5.... yet.
Cancel
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Community Chosen Answer

1

Down towards the bottom of this line Pete mentioned a hotfix. I personally haven't updated yet so I can't say for certain.

http://www.itninja.com/question/k1000-rc-5-5-don-t-upgrade-your-production-environment

Answered 09/10/2013 by: dugullett
Red Belt

  • I just applied 2 patches support got me, it fixed the slowness and sorting issues.
    • Two patches? Where you experiencing any other problems besides the slowness in service desk? I have 5.5 running in my test lab, but we do not use service desk. My concern is once we add 20,000 machines we'll get the slowness.
      • I've got around 10,000 devices and it's working great. The other problem was in service desk, you could not sort on a few different fields.

        I don't know if they like me linking right to patches but here is the name of the two support sent.
        k1_hotfix_5.5_K1_14050_HD_slowdown_20130909.kbin
        k1_hotfix_5_5_K1_14047_HD_column_sort_20130907.kbin

        Dennis
  • I've always found slowness when upgrading Kace server and then having the agents on a older version. It seems to create some sort of https storm that affects the units.
  • Slowness goes sometimes away after a day or two (the database needs sometimes times to check itself which slows the system)
    But yes, with the 5.5GA release there is an issue with a slow helpdesk.
    Not everybody is affected, that is usually the problem.
    So only if you having this issue contact support to get a patch.
    • Thank you sir, using your and Ddevore's advice I am officially upgrading now, here's to big hopes.
  • I got a different hotfix. k1_hotfix_5.5_K1-13919_20130830_UI_Freeze.kbin. I wonder if yours is better than mine?
Please log in to comment

Answers

0

I'm proud to report that the upgrade was swift and successful.  I'm now joyfully playing with the phone app and my Service desk seems to be running like a charm.

 

I should add that we have a rather small network (150~ish) and most is still not in 'production' (although built and ready to go into such production, even used the MI part of KACE last week for all our PC's).

 

All-in-all, nothing 'bad' to say about 5.5.... yet.

Answered 09/11/2013 by: Wildwolfay
Red Belt

  • This content is currently hidden from public view.
    Reason: Removed by member request
    For more information, visit our FAQ's.
Please log in to comment
0

I was given a total of 3 patches for slowness plus a couple more hot fixes.  As long as I'm not in IE it's very snappy.  IE 10 is a dog.

UI Freeze

HD Slowdown

HD Column Sort


I also applied two other hot fixes and the KBOX seems to be humming along.  One issue with Office patches is fixing itself now.

Answered 09/13/2013 by: petelanglois
Fourth Degree Black Belt

Please log in to comment
Answer this question or Comment on this question for clarity