After upgrading to Kace v.6.0 on K1000 box we are now experiencing issue with Asset where error message "an asset already exists" when we select a different phone model with the inventory field we have set.

Has anyone got this issue with Version: 6.0.101863

 

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  • We have the same issue when trying to edit a computers location or the user assigned
    • Have you got a workaround on this? or solution?
      • no was told by support to just make a change to the Asset name and re save. but that does not keep our history of our asset.
  • We have the same issue. We are speaking with an KACE engineer and it is a bug. Call KACE and ask for the fix.
    • No fix as yet, might be available on next release or service pack..
  • So are you saying, that if you have a Computer asset that has fields for Location and Assigned User, and those fields are also assets, then you cannot change the location or user in the computer asset without creating a duplicate asset for the computer?
  • Depends how you have setup the Assets within K1000. You cant have same duplicate name apparently.
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Same names aren't allowed for multiple assets of the same type. Trainers generally recommend using the serial number as the asset name and mapping field for computers. 

Answered 07/17/2014 by: cblake
Red Belt

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