Software Deployment : Amptools -uninstall failing

Amptools -uninstall failing

I need to script an uninstall for the agent, but I'm getting the error below. I need to remove some old 5.3 agents from about 200 machines and so far Kace's provisioning and the GPO fail.

Any ideas?

Thanks!

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Answers (3)

Posted by: rockhead44 9 years ago

I've never seen that error. My batch file for uninstalls contains these lines:

net stop AMPAgent

cd "c:\Program Files (x86)\Dell\KACE"

amptools.exe uninstall

So, I browse to the KACE root then run the uninstaller. That may help.It's worth a try.

Posted by: murbot 9 years ago

Thanks for the reply. It looks like I get the same error with that code as well. Weird.

I'll research the issue further today. If there's any other suggestions, I'm in need. :-)

Thanks!

Posted by: AbhayR 9 years ago

You need to launch command prompt as administrator and then run that command.

Comments:

Thanks. Yea. Got that far, but need it all done programatically. Got about 200 machines to correct. - murbot 9 years ago
- Are you unable to do that with provisioning on K1000?
  
  What is the issue? - AbhayR 9 years ago
  - I've got another post that's covering that end with more detail. We can't use Kace's provisioning due to NTLM limitations.
    See here - http://www.itninja.com/question/how-can-i-disable-the-uac-and-remove-and-reinstall-the-ampagent-without-rebooting
    
    I've got the code below working to remove and reinstall the agent on a test machine, but it's not reliably disabling the UAC. We have about 200 remote computers with many running tests that can't be rebooted. I need to attempt to get the correct agent installed without rebooting, but if I can't disable the UAC or if it gets re-enabled after a reboot from a GPO that is set at a higher level that our OU, then I can't get the script to remove and reinstall the agent.
    
    AutoIT code - Not sure if this will post in a code block or not.
    
    [code]
    ; Check if Kace agent is installed and check the version. - Add this step maybe...
    ; If not installed or version is old, install the current version
    
    Run(@ComSpec & " /c %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v EnableLUA /t REG_DWORD /d 0 /f")
    Run(@ComSpec & " /c %windir%\System32\reg.exe ADD HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System /v ConsentPromptBehaviorAdmin /t REG_DWORD /d 0 /f")
    
    Sleep (1000)
    FileInstall("ampagent-5.5.30275-x86_HOSTSERVER.DOMAIN.gov.msi", @TempDir & "\ampagent-5.5.30275-x86_HOSTSERVER.DOMAIN.gov.msi", 1)
    
    RunWait("MsiExec.exe /uninstall " & @TempDir & "\ampagent-5.5.30275-x86_HOSTSERVER.DOMAIN.gov.msi") ;qb not needed
    
    Sleep(5000)
    
    RunWait("MsiExec.exe /i " & @TempDir & "\ampagent-5.5.30275-x86_HOSTSERVER.DOMAIN.gov.msi /qn")
    [code/] - murbot 9 years ago

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