We've had some managed installations set up for over a year now, and they worked flawlessly for a long time. Suddenly, last week none of them work. It seems as though they don't even make it to the machine as nothing is downloaded to the target machine and no debug log is there, even with debug enabled.

Any suggestions on where to begin? Is there a location where I can see why it failed? Scripting allows me to see a reason why, but it doesn't seem to be an option for managed installs?

Any help is appreciated
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  • Are your machines getting the files from the K1000 or from a replication share? If t's the share, make sure that machine is ok.
    • I believe it's the K1000. Is there a way to check? I did not set this up, I've just been maintaining it as the admin who set it up left unexpectedly, so I'm a novice.
      • I am not near mine right now to tell you exactly where to go. Here,s a link to the 6.3 admin guide detailing it.

        https://documents.software.dell.com/kace-k1000/6.3/administrator-guide/getting-started-with-the-k1000-systems-management-appliance/using-replication-shares/create-replication-shares
    • Using those instructions, there is no replication share.
  • is the name of your kbox short or full in the amp.conf file?
    • Where would I find that file?
      • The reason I ask is I discovered a bug here if the name is like "host=kbox" instead of host =kbox.tmcc.edu it will not copy files to the clients. any script or task without files works fine. You can locate that file under c:\programdata\dell\kace

        I have a cir that reads that file due to the problems if that is not correct it creates many headaches

        ShellCommandTextReturn(cmd.exe /c type C:\programdata\dell\kace\amp.conf)
    • I just looked at it, and it is correct.
  • Are they still enabled?
  • Did you check the supported operating systems for the associated software titles?
    • Just checked to make sure, but those are still correct.
  • Are you targeting based on a label? If so, does that label still work as intended (i.e. assigned to the computers you expect)? If so, do the expected machines still show up on the very bottom of the Managed Install page (if you click "Show All" right above "Managed Install Tasks")?
    • I am installing based on machine name.
      • Do you see the status of those computers if you click "Show All" on the bottom of the MI page? If the job has reached max tries you can reset it by disabling, saving, then re-enabling the job.
    • It shows 2 of 3 tries, last sync was on 8/12. shows the machine I am trying to install on.
      • That seems to indicate the MI files are at least being uploaded to the computer (your question says otherwise). Can you confirm?
    • I am looking in c:/programdata/dell/kace/downloads, and there is nothing. Is that the correct location to look
      ?
      • Oops, I just noticed you have "Delete Downloaded Files" selected in your job, so that's expected. Uncheck it and verify the files are getting sent. (You could also simply have the folder open on a computer then force that computer to check in; you should see the files being created).
    • Nothing appears in that folder during or after a inventory. After unchecking delete dowloaded files.
  • Go to a targeted computer, open a command prompt as admin, and run the command "[KACE install location]\runkbot.exe 6 0" Then copy/paste the output. KACE install location will be Program Files with or without "(x86)" depending on arch
    • be careful with quote marks, i.e.
      "C:\Program Files (x86)\Dell\KACE\runkbot.exe" 6 0
      notice the switches outside the quotes
    • C:\>"c:\Program Files (x86)\Dell\KACE\runkbot.exe" 6.0
      kbot[0:0] @ 2016-08-17T10:12:37 (activity) ParseCommandLine: ERROR - ArgCount <
      2
      kbot[0:0] @ 2016-08-17T10:12:37 (output)
      Usage: runkbot <kbotid> <kbot version> [-noLogUpload] [-launchtype=type] [-eve
      nt=eventtype]
      Examples:
      runkbot 3 0 // Update kbots cache
      runkbot 4 0 // Update inventory

      Here is the output.
      • the params are "6 0" not "6.0"
  • At this point you may need to save your managed installation again. The default attempts is three and KACE will stop trying after that. Saving the MI again will reset the attempts count.
    • Recycles the attempts and gets to the end.
  • After working with support (we had an issue with lapsed support), we've found out that all of my associated files are gone. Does anyone know how this can happen? Also, where are those files located on the Kbox? I can't seem to navigate to them.
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Can you attached a screenshot of one of your distributions?
Answered 08/08/2016 by: nshah
Red Belt

  • here is a screen shot of the settings to one that has worked in the past.

    http://imgur.com/a/uH4Ey
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