Agents not installing on machines via the Kace K1000
Having issues getting agents pushed out to certain windows xp / Windows 7 machines, when I try and push out an agent I get this error which i posted below. I talked with out Network admin and all those ports it states could not be open are completely open, i also tried disabled the firewall completely and made sure file and print sharing was on but still no go. Is anyone els getting these issues and is there something els that needs to be disabled?
"NETWORK/TCP ports not accessible"
|Host Name (from DNS):||10.20.2.120|
|Suspected OS (from scan):||unknown|
|K1000 Agent Installed:||No|
|Error Category:||NETWORK related failure.|
Error: TCP ports not accessible
Possibly there is no machine at this IP address. Another possibility is that there is a router or firewall blocking the required ports. If Windows Firewall is turned ON, "File and Print Sharing" must be enabled in the Exceptions list of the Firewall Configuration.
|Record Created:||2012/04/16 08:50:11|
|Record Last Modified:||2012/04/16 08:50:11|
|[04/13/12 08:52:34 AM] Begin provisioning...
[04/13/12 08:52:34 AM] Executing Windows platform provisioning.
[04/13/12 08:52:34 AM] Probing tcp ports for accessibility.
[04/13/12 08:52:36 AM] Port 139 [netbios-ssn] not accessible
[04/13/12 08:52:36 AM] Port 445 [microsoft-ds] open
STEP 1: CONNECT TCP/SSH - FAILED
[04/13/12 08:52:36 AM] End provisioning run.
Community Chosen Answer
At times there could be a switch bewteen that maybe blocking that port. What I would try is under the advance provisioning for this schedule, there is a section that says required ports. Try removing 139 and just leave 445. I've seen it work in the past but its a 50/50 shot.
If that doesn't work you can also install the agent via GPO, login script, batch file....etc. The KBOX is making the attempt but somewhere on your newtork 139 is being blocked.