Hi,

All three of my test systems (Vista and XP) are reporting the APSB10-03 patch (from Patchlink) as failed with error 20: Extract file. Some questions...

- What does the 20 "Extract file" error code refer to?
- Has anyone else experienced this?
- I have debugging enabled on the agents, but I can't find any details logged during the patch installation. The patch detection is logged, but I can't find any referrals to the patch installation. Does anyone know where to look for that information?

Thanks in advance for any suggestions.

djz
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I don't use KBOX security patching (I manually deploy third party updates via Distribution, and I use WSUS for MS patches), but this seems like something you may want to submit a ticket for. You'll probably get a faster response from KACE tech support.
Answered 02/02/2010 by: airwolf
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Thanks for the reply. I have submitted a ticket today.

djz
Answered 02/02/2010 by: zookdj
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"failed with error 20: Extract file" can be an issue with the patch file being corrupted - maybe a download issue - best to track via support
Answered 02/02/2010 by: kross
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Here is a link to a Kace Knowledge Base Article. You will need to sign in to Kace Support to view it. http://www.kace.com/support/customer/faq/index.php?action=artikel&cat=6&id=906&artlang=en . It explains what they will need to help solve such issues.
Answered 02/02/2010 by: ustacp
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djz -
We are having the same problem with Shockwave Player 11.5.6.606 using KBOX security patching. I "Saved" the patch again early this morning to reset the deploy counters and then watched all of my Workstation deploys fail after 3 tries. Did you get a fix from KACE support?
Thanks.
Answered 02/08/2010 by: gtrapp
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Same error here. Over 6000 failed installation attempts with 3 tries each.
Answered 02/08/2010 by: RichB
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This has been tracked down to a checksum verification issue with some windows patches which requires us to issue an update to the v5.0 windows agent. This should be available over the next day via support,
Ken.
Answered 02/09/2010 by: kross
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FYI... I "believe" this is what kross just posted about.

New KBOX client patch available
For KBOX Systems Management Appliance users, a new client patch is available now from our support downloads page. This patch is recommended for customers who are using the KBOX to manage patching of Windows system, as it addresses a problem that some customers have seen with some patches.
Info: Downloads[/align]2010-02-09 14:35[/align]
Answered 02/10/2010 by: ustacp
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Yes that is correct, this is the update to address these Error: 20 Extract file issues.
Answered 02/10/2010 by: kross
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Answer this question or Comment on this question for clarity