Hi,

Application Name:- Adobe Illustrator CS2:-

Its an vendor MSI, in turn it calls 4 other MSIs namely adobe bridge, adobe common file installer, adobe help center, adobe stock photos.

I am trying to install the parent application silently. application installs successfully but it fails to install the internal msi's. but without silent install parent msi will install all the other four child msi's.

I found that Custom action "CA_InstallFinshDisplay", which is sequanced in "Normal User Interface" is causing the issue. I tried adding it in the Normal Immediate /deferred execute sequence but in vain.

Similarly uninstall of the parent msi is working fine in normal user interface. but when we install the application silently and uninstall it, application fails to uninstall. no error appears but uninstall ends within seconds without removing anything.

Any one faced this kind of issue with this application. please suggest me how to make this package successful.

Many Thanks.
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The following article in the Appdeploy Package Knowledgebase would seem to suggest this installation can be done silently by supplying the serial number on the command line :

http://www.appdeploy.com/packages/detail.asp?id=523

Can you first confirm whether the command

[font="courier new"]%windir%\system32\msiexec /i "Adobe Illustrator CS2.msi" /qb+ SERIALNUMBER="1034-XXXX-XXXX-XXXX-XXXX-XXXX"
[font="courier new"][font="times new roman"]
[font="courier new"][font="times new roman"]works for you ?
[font="courier new"]
[font="courier new"][font="times new roman"]Regards,
[font="courier new"][font="times new roman"]Spartacus[font="courier new"][font="times new roman"]
Answered 02/20/2009 by: spartacus
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Hi,

I have tried as you specified already, I got an error message with the serial number

Error 1:- "[font="courier new"]1034-XXXX-XXXX-XXXX-XXXX-XXXX.Error" with ok button
Error 2:- "Adobe Illustrator CS2 setup failed." with Ok button

and the installation faild to continue.

Thanks.
Answered 02/20/2009 by: anitha_accen
Blue Belt

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Please tell me you susbtituted your actual serial number where the Xs are, rather than typing in exactly the entry as shown...
Answered 02/23/2009 by: VBScab
Red Belt

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Hi,

Yes I have used the proper serial number.

Got that error with the Serial Number which I have passed in CommandLine...

thanks.
Answered 02/23/2009 by: anitha_accen
Blue Belt

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OK, good. Have you logged the install? A verbose log will be full of information:

msiexec /i "Adobe Illustrator CS2.msi" /qb+ SERIALNUMBER="1034-XXXX-XXXX-XXXX-XXXX-XXXX" /l*v %temp%\AdobeCS3.log
Answered 02/23/2009 by: VBScab
Red Belt

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