The issue we are finding is when the user right clicks on a Word Document in explorer and select "Convert to Adobe PDF". An error message is displayed and no PDF is not created.  The error message reads: "An unexpected error occurred. PDFMaker was unable to produce the Adobe PDF". This error message is not coming for admin users. for normal test users we are getting this error.

 

Kindly suggest how could we fix this issue in packaging.

 

Thanks in advance.

 

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  • Does PDF Maker work from inside of Word?
    • yes.. PDF maker is working from inside of word. The OS is windows server 2007 sp2. and adobe was installed thorugh SCCM. Kindly advise.. even this software is working on other Citrix server. Office 2007 was installed on the machine..
  • what OS and Service Pack is on the machine? and what version of Office?
  • also, how was Adobe installed originally? did you "Run as Administrator"?
    • yes.. PDF maker is working from inside of word. The OS is windows server 2007 sp2. and adobe was installed thorugh SCCM. Kindly advise.. even this software is working on other Citrix server.
      • Hi Mattski, Office 2007 was installed on the machine..
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