I'm deploying the said product through SMS, using the SMS admin account, as mine is a locked down environment.

I have no problems installing and using Acrobat 6.0, but as part of any good QA, I'm also try and uninstall through SMS, using again the SMS admin account. Here's where my problem starts.

Whenever you uninstall Acrobat they have a Schedule Reboot custom action, which always returns '1' e.g. prompts for a reboot at the end of the uninstall, still no problem with that.

Then here's the good bit, there's also a custom action with a condition on uninstall to run 'UninstManager.dll' after reboot, it does this by using the RunOnce reg key. Now here's the problem, as it was originally installed using SMS admin account the 'UninstManager.dll' is located in 'C:\DOCUME~1\SMSCLI~2\LOCALS~1\Temp\UninstManager.dll'. Therefore when you reboot as a restricted user it can't see that folder and errors. Even if they could they couldn't run this file as the users are restricated.

From what I can see this file 'UninstManager.dll' is there way of tiding up the install.

So my question, it's been long I know, has anyone been able to uninstall Adobe Acrobat 6.0 through SMS?

Adobe document and have tested the deployment through SMS, but I think there's a bug.

I can get around this problem by taking out the custom action but I don't really won't to do this as when we upgrade in future it might cause additional problems.
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I use CA TNG for install/uninstall but peharps it's can help you.

For uninstall Acrobat Pro6 i use this command line:

%sys32dir%\msiexec.exe /x{AC76BA86-1033-F400-7760-000000000001} /qn /L"*" "urelog.log"

you can found the {XXX} here:


here there's all the software to uninstall
Answered 02/19/2004 by: thales
Senior Yellow Belt

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