Is any one else is having this problem?

Seams like the Admin Alert! is showing up on some of our users every time the computer checks in. we are running the newest Agent (5.3.53177) and server (5.3.53053).

We had check, and there is nothing going on that require the admin alert to show up, there is no text msg, just the icon showing on the dock.

Thanks,
Answer Summary:
Open /Library/Application Support/Dell/KACE/bin/AdminAlert.app/Contents/Info.plist in any text editor. At the end, before the add the following: LSUIElement The final result will look like this: NSPrincipalClassNSApplicationLSUIElement For Scripting this fix on K1000: http://www.itninja.com/blog/view/scripting-the-fix-for-admin-alert-showing-during-inventory-updates-on-os-x-10-5-systems-with-agent-version-5-3-53177
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I just got a call from another technician on our campus that's having the same issue on one of her faculty computers. The system is running OS 10.5.8 with the 5.3.53177 agent. We aren't seeing this on all systems, however. Did you submit a ticket with support?
Answered 02/22/2012 by: steelc
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Ok, I solved the problem by doing a command line uninstall:

sudo rm -fr /var/kace/ /Library/KBOXAgent/ /Library/StartupItems/KBOXAgent/ "/Library/Receipts/KBOX Agent.pkg"

a few hrs since this and nothing has appear.

In addition to that make sure that the Dell folder is gone from /Library/Application Support/. Restarted and remote installed the agent to the client, and yes looks like only some OS 10.5.8 is been affected.

Submitting a ticket to support to report the bug, or whatever it is [:D]
Answered 02/22/2012 by: horacior
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We uninstalled and re-installed the client and it only resolved the issue for a short time. Horacior, did you hear back from support regarding this issue?
Answered 02/27/2012 by: steelc
Senior Yellow Belt

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Yes, they had confirmed that it is a bug with 10.5.8 systems, here is their work arround.

You'll need to create a shell script on your K1000 and modify the admin alert.app with adding a line on the plist.




#!/bin/bash
cd /Library/Application\ Support/Dell/KACE/data/kbots_cache/packages/kbots/51

unzip -q adminalert.zip

rm -rf /Library/Application\ Support/Dell/KACE/bin/adminalert.app

ditto -rsrc adminalert.app /Library/Application\ Support/Dell/KACE/bin/adminalert.app


This will copy a known-good working copy of adminalert.app to the agent folder location.

To get a known-good copy of adminalert.app, do the following:


Open /Library/Application Support/Dell/KACE/bin/AdminAlert.app/Contents/Info.plist in any text editor.

At the end, before the </dict> add the following:

<key>LSUIElement</key>
<true/>

The final result will look like this:

<key>NSPrincipalClass</key>
<string>NSApplication</string>
<key>LSUIElement</key>
<true/>
</dict>

ZIP the file and attach the adminalert.zip to the shell script and deploy the script to the affected systems.

Give it a try, it should work, it is working for us.
Answered 02/27/2012 by: horacior
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It does get there attention. Is it only check-in's or also patching and managed installs that cause this icon on the dock?



Answered 03/02/2012 by: RichB
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Yes, users get annoyed by this icon appearing on the dock, for us, I did track it for check-in's and patching. The users were concerned about the IT doing something to their computers [:D] .

KACE support told me that it has not officially announced yet as a bug and that no new agent version will be released to fix this problem yet. But I'm sure that they are working out something to fix it, however their work around fix work just fine for us.
Answered 03/03/2012 by: horacior
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See the blog post I created to script the fix for this issue: http://www.itninja.com/blog/view/scripting-the-fix-for-admin-alert-showing-during-inventory-updates-on-os-x-10-5-systems-with-agent-version-5-3-53177
Answered 04/04/2012 by: jaredv
Fourth Degree Green Belt

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Just a heads up but this also rears it's head in OS 10.6 and 10.7

Answered 04/23/2012 by: mark_pell
Yellow Belt

  • We are noticing the same thing on 10.6 at least. Has anyone heard whether there is a planned patch for KACE to handle this?
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There's no need to copy good Info.plist files or to manually add the additional key. The "defaults" command is your friend.

sudo defaults write /Library/Application\ Support/Dell/KACE/bin/AdminAlert.app/Contents/Info.plist LSUIElement -bool TRUE; sudo chmod 755 ./Info.plist

I added the chmod to reset the file permissions, as sudo-ing the defaults command (necessary because only root has write permission for the file) changes the permissions to 700 (read-write-execute for root only).

Answered 05/23/2012 by: Durak
White Belt

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