KACE Product Support

Yes, they had confirmed that it is a bug with 10.5.8 systems, here is their work arround.

You'll need to create a shell script on your K1000 and modify the admin alert.app with adding a line on the plist.




#!/bin/bash
cd /Library/Application\ Support/Dell/KACE/data/kbots_cache/packages/kbots/51

unzip -q adminalert.zip

rm -rf /Library/Application\ Support/Dell/KACE/bin/adminalert.app

ditto -rsrc adminalert.app /Library/Application\ Support/Dell/KACE/bin/adminalert.app


This will copy a known-good working copy of adminalert.app to the agent folder location.

To get a known-good copy of adminalert.app, do the following:


Open /Library/Application Support/Dell/KACE/bin/AdminAlert.app/Contents/Info.plist in any text editor.

At the end, before the </dict> add the following:

<key>LSUIElement</key>
<true/>

The final result will look like this:

<key>NSPrincipalClass</key>
<string>NSApplication</string>
<key>LSUIElement</key>
<true/>
</dict>

ZIP the file and attach the adminalert.zip to the shell script and deploy the script to the affected systems.

Give it a try, it should work, it is working for us.

There's no need to copy good Info.plist files or to manually add the additional key. The "defaults" command is your friend.

sudo defaults write /Library/Application\ Support/Dell/KACE/bin/AdminAlert.app/Contents/Info.plist LSUIElement -bool TRUE; sudo chmod 755 ./Info.plist

I added the chmod to reset the file permissions, as sudo-ing the defaults command (necessary because only root has write permission for the file) changes the permissions to 700 (read-write-execute for root only).

I just got a call from another technician on our campus that's having the same issue on one of her faculty computers. The system is running OS 10.5.8 with the 5.3.53177 agent. We aren't seeing this on all systems, however. Did you submit a ticket with support?

Ok, I solved the problem by doing a command line uninstall:

sudo rm -fr /var/kace/ /Library/KBOXAgent/ /Library/StartupItems/KBOXAgent/ "/Library/Receipts/KBOX Agent.pkg"

a few hrs since this and nothing has appear.

In addition to that make sure that the Dell folder is gone from /Library/Application Support/. Restarted and remote installed the agent to the client, and yes looks like only some OS 10.5.8 is been affected.

Submitting a ticket to support to report the bug, or whatever it is [:D]

We uninstalled and re-installed the client and it only resolved the issue for a short time. Horacior, did you hear back from support regarding this issue?

It does get there attention. Is it only check-in's or also patching and managed installs that cause this icon on the dock?

Yes, users get annoyed by this icon appearing on the dock, for us, I did track it for check-in's and patching. The users were concerned about the IT doing something to their computers [:D] .

KACE support told me that it has not officially announced yet as a bug and that no new agent version will be released to fix this problem yet. But I'm sure that they are working out something to fix it, however their work around fix work just fine for us.

See the blog post I created to script the fix for this issue: http://www.itninja.com/blog/view/scripting-the-fix-for-admin-alert-showing-during-inventory-updates-on-os-x-10-5-systems-with-agent-version-5-3-53177

Just a heads up but this also rears it's head in OS 10.6 and 10.7