/bundles/itninjaweb/img/Breadcrumb_cap_w.png
I have a process that was initiated and a new separate ticket that actually relates to the process and should be grouped in with the tickets in the process.

When I open the individual ticket and click on Parent to associate it with the parent ticket of the already created process it is not listed, only a couple of other parent tickets created manually.

How can I associate this ticket as a child ticket under the parent ticket of the process already created?
0 Comments   [ - ] Hide Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.
Answer this question or Comment on this question for clarity

Answers

0
Any help with this?
Answered 04/05/2011 by: rspencer
Orange Belt

Please log in to comment
0
Right now I do not believe you can add an existing ticket to a triggered process, hence why you do not see the parent ticket from the process listed.
Answered 04/05/2011 by: nshah
Red Belt

Please log in to comment
0
This is not currently available in the product. Please feel free to request this as a feature enhancement at kace.uservoice.com or [email=support@kace.com]support@kace.com[/email]
Answered 04/06/2011 by: cblake
Red Belt

Please log in to comment