I have a process that was initiated and a new separate ticket that actually relates to the process and should be grouped in with the tickets in the process.

When I open the individual ticket and click on Parent to associate it with the parent ticket of the already created process it is not listed, only a couple of other parent tickets created manually.

How can I associate this ticket as a child ticket under the parent ticket of the process already created?
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Any help with this?
Answered 04/05/2011 by: rspencer
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Right now I do not believe you can add an existing ticket to a triggered process, hence why you do not see the parent ticket from the process listed.
Answered 04/05/2011 by: nshah
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This is not currently available in the product. Please feel free to request this as a feature enhancement at kace.uservoice.com or [email=support@kace.com]support@kace.com[/email]
Answered 04/06/2011 by: cblake
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