I am a bit shocked that the kbox helpdesk doesn't send added attachments to the email reply that goes to the submitter. We mainly use the helpdesk for external clients who mail in with requests. We don't want them to have access to the portal or have to even bother they are busy people who just need a quick no hassle response quite often with the need to attach documents. I am really shocked that such a basic function is not available with the kbox helpdesk out of the box. Has anyone manged to achieve this?
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  • I have V 6.3 and don't send attachments...
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  • No, we need the submitter to get the attachment attached to the email reply and not a url.
    • Sorry she no work that way.
      • I know, its an old post - thank you for that Jbr32 - I customize this a little bit and its exactly what I was looking for.
      • SVMay - glad to hear it worked for you.
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