Add Another Combo-Box in Select Queue Page or Separator Line
I would be grateful if you could help in one point. In our company we have different department. For example: IT, HR, … etc.
In IT we have 3 units (queues): Helpdesk, Bentley Support, and ERP Support.
Now, another department want to have their own queue in the ticketing system, But we don't want to mix between departments and units in one combo-box.
My question, could we have two different combo-boxes one for IT and its units and another one for the other department ? If not, could we have a separate line after the IT queues and before the other department ? I added a fake queue to make it as a border line but the problem that anyone can select that line, because it's actually a real queue !!
Any suggestions ?