Access to K1000's Database Tables
By default, when a user (submitter) enters a ticket via email, they receive a return email stating that a support ticket has been entered. When a user enters a ticket via the user portal, they do not receive any email notification.
I am trying to create a custom ticket rule to respond to the submitter of a new ticket no matter the method of input. I am new to writing SQL queries, so I want to be able to see the various tables that are in the database. Currently, I am setting up MySQL Workbench to connect to our K1000. Is there anything that needs to be enabled on the Kbox to allow access?