A few questions about ticket archiving
We just upgraded to 5.5.90545 and also enabled ticket
archiving. A few questions that I couldn't find an answer to in the
Service Desk documentation:
1. How can I tell when the ticket archiving is done ? Will I get a
message or email ? Is there some other way to tell ?
2. Which date does it use to decide whether to archive - ticket open,
modified or closed date ?
3. The first archive seems to be taking a long time - at least 10 or 12
hours it seems. Will subsequent archives be much faster since it should be
a small amount to archive or will it always take many hours ?
I just opened a Kace support ticket but I was hoping one of you may already know the answers.
Let me know. Thanks.
There are no answers at this time