A Category selection shows up at bottom of list but we cannot find it to delete it.
We have an extensive nested list of category selections. For some reason an extra category selection of Network is showing up after our Other selection. We already have a Network selection further up in the list alphabetically. We cannot see this rogue selection when we are customize window. We've performed a search. We are desperate for assistance since we are in final phase of user testing and plan to go live on July 1st!
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Posted by:
jknox
10 years ago
Could you post a screenshot of your helpdesk configuration?
Service Desk>Configuration>Queues>your queue>Customize Fields and Layout>Category Values
Offhand, I'd guess you have an extra entry in it for Network. It's also possible that there is a typo somewhere that is causing an errant entry.
Comments:
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We found out the category entry was corrupt for some reason because we deleted the one item and re-created it and the problem disappeared. Very odd, though. Thanks for responding so quickly! - sluciw 10 years ago
