Hi guys, i'm having some trouble with a software roll out and just found this site, hopefully someone can help me out.

Basically i am trying to roll out the software using active directory, now i have got it working but no 100% correctly some of our machines are having problems with the install. I think that it could be down to the .mst file i have created; i created it with wise install tailor. It goes through the motions of letting you select the options to install and then the whole thing crashes and doesn't complete. Saying that it does create a .mst file which as i said works on some machines.

Does anyone know of a better way to create .mst files or have any other ideas as to why some installs are playing up?

Thanks in advance.
0 Comments   [ + ] Show Comments

Comments

Please log in to comment

Rating comments in this legacy AppDeploy message board thread won't reorder them,
so that the conversation will remain readable.

Answers

0
Well, make sure that you are deploying all of the components seperately. So you should have a MSI and MST set for 3DS Max, Character Studio, Maps and Materials, Architechtural Materials, Help and Support etc. These are all seperate MSI packages.

I created a MST file for each in Installshield Tuner with zero problems at all (well except a couple brain farts). I have looked at the install for Max 7 and it is almost identical (nice of a company to keep it simple). I will be deploying Max 7 as soon as we get our copy so I can't help you much further until then...who knows when that will be.
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
0
At the moment i am just trying to actually get Max installing correctly then i have the joys of all the other components.

I have just got a copy of installshield which i'm about to try. Thanx for your help any more input would be great.
Answered 11/10/2004 by: Spike
Senior Yellow Belt

Please log in to comment
0
There is some network deployment documentation that is in the manual, it explains what properties need to be set for the installation to work (serial Number, Accpet EULA etc) read those and make sure that you set these options, it is a must or the install will fail. Also, you must have IE 6 SP1 deployed or the install will fail.
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
0
I assume you are using a Network License Server. Make sure you have this working first, there is not much point in deploying software that cannot be used. if you were using an older version, make sure that your version of Autodesk License Manager is compatible with Max 7, if not use the version avaialble on the CD as it will be the newest version. I had a Huge issue with Trying to get Autocad Architechtural Desktop 2005, Inventor Pro 9 and Max 6 working, it turned out that I used ALM from Inventor 8 (not that old right) and the license generated by Autodesk for AADT2005 would not work as the license file was not compatible with the older version of the ALM.
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
0
Yeah we have a network licence, and on the machines that it can install on it does activate fine.

The problem i am having is when you go into add/remove programs (published install) and install max 7 on some of the machines it comes up simply with "max 7 install failed"
Answered 11/10/2004 by: Spike
Senior Yellow Belt

Please log in to comment
0
Have you tried assigning the software to machines with Group Policy instead of publishing it to them? What other factors are in play...old version of max etc. Are there any problems with these machines it is failing on, do the failed machines all have simillarities in software installs currently on the machines?
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
0
See the thing is we want to publish it so they can install the software when they want to.

Yep most of the machines are all running max 6 and possibly 5 (if i had my way they'd only have one version) They are all artists so software is quite similar but it should also be similar to the ones that work. This whole thing is a pain, and the really annoying thing i've just managed to install it on one that wasn't working and i didnt change anything it just worked grrr!!!
Answered 11/10/2004 by: Spike
Senior Yellow Belt

Please log in to comment
0
Well, try to do a manual install on a failing machine from your network install source, do not use the MST file. Also, if it fails, check the event log and post the errors pertaining to the max 7 install here so I can see them.
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
0
If i do a manual install from the network drive it works fine, no problems what so ever.
Answered 11/10/2004 by: Spike
Senior Yellow Belt

Please log in to comment
0
Oh and checking the event log it says;

The install of Max 7 from policy install max 7 the error was: Fatal error during install
Answered 11/10/2004 by: Spike
Senior Yellow Belt

Please log in to comment
0
Man, you gotta love the descriptive MS error messages. I have recently seen issues with Max 6 in my environment, it seems to get a simillar error where as it used to install properly, as a matter of fact the same group policy has installed it on 341 machines in the summer now does not install it???? I do not know where to go from here.
Answered 11/10/2004 by: cdupuis
Third Degree Green Belt

Please log in to comment
Answer this question or Comment on this question for clarity