Challenge: our IT staff wanted more from the service desk ticket view. We wanted to be able to see multiple queues quickly, have priority take center stage, and eliminate columns not necessary. The built in layout customizer just was not getting there. In addition, we also wanted to see dashboard level stats on our service desk; i.e. tickets currently open, open by department, and closed per queue by month.
The code: I am certainly not an expert programmer, so feel free to make any changes you deem appropriate. You will certainly have to customize which queue(s) you are querying. Aside from that, it should work.
Get the code here: https://github.com/jasonrap/KaceBootstrap
Let me know what you think.
EDIT: 8.31.2016 most recent code can be found here: https://github.com/MattSchroyer/KaceBootstrap (thank you Matt for contributing to the project).