When clicking on the link generated by the helpdesk instead of being taken directly to the ticket after authentication takes place you are brought to the list of tickets. This does not occur if you already have KACE open and are authenticated to the K1, either through SSO or manual sign in.
*This is new behaviour in this version and did not occur in 5.5
I was working a ticket with the KACE support team and this was the outcome. Posted here in case anyone was having the same issue.