Sometimes, it seems that Microsoft Outlook rules do not work automatically even after creating it accurately. According to the users, the issue which taken place in their Outlook and obstruct rules to work well: “one of the applied rules in Outlook does not work automatically. But, it runs fine when I go with manually”.

This problem engenders when there is corruption in rules or Outlook’s Mailbox. If there is a corruption in send/receive setting (SRS) file, then this issue prevalent with Outlook rules.

Method 1: Rename/Reset SRS File in Outlook:

You have to reset/rename your send/receive settings (.srs) File.

Location to find .srs File: C:\Users\admin\AppData\Roaming\Microsoft\Outlook

Method 2: Solve corruption issue while using IMAP or POP:

If you are using POP or IMAP account and the above solution does not help you to fix this issue, then you have to follow some common steps to fix this issue:

1. Delete Outlook rules by following this path:

In Outlook 2010 and 2013:

  • Open “MS Outlook”>> Click on “File” Tab >>"Manage Rules & Alerts”

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In Outlook 2007 and earlier Versions:

  • Open “MS Outlook”>> Click on “Tools” >>“Rules and Alerts…”

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 2. Cross verify the location of your Outlook PST File.

To do so:

In Outlook 2010 and 2013:

  • Open “MS Outlook”>> Click on “File” Tab >>Account Settings>> Account Settings >> Click on “Data File” Tab >> Click on “Open File Location”

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In Outlook 2007 and earlier Versions:

  • Open “MS Outlook”>> Click on “File” >> “Data File Management” >>>> Click on “Data File” Tab >> Click on “Open File Location”

Location: C:\Users\admin\Documents\Outlook Files

3. Close MS Outlook and try to run SCANPST.EXE (Inbox Repair Tool) to check error in PST File.

4. Restart your MS Outlook.

5. Now, again create rule.

Note: If you want delete your all Outlook rules at once then just Press “Window” Key + “R” (combine) and type “outlook.exe<space>/cleanrules” command without quotes.

Method 3: Solve corruption issue when connected to MS Exchange account:

If you are connected with MS Exchange, then first you should try to Disable Cache Exchange Mode and see whether it is working or not. If it works by disabling Cache Exchange Mode, then recreate the rule. Now locate the Outlook OST File and rename it by .old. After doing all this, you can re-enable the Cache Exchange Mode.

To know more about OST and it location, click here: https://support.office.com/en-us/article/Introduction-to-Outlook-Data-Files-pst-and-ost-6d4197ec-1304-4b81-a17d-66d4eef30b78#__toc290027730