INSERT INTO KBSYS.SETTINGS (NAME, VALUE) VALUES ('HD_SLA_EMAIL','suppress_stalled_all');
> Skip recurring notifications alone for stalled tickets (Notification will be sent just once)
INSERT INTO KBSYS.SETTINGS (NAME, VALUE) VALUES ('HD_SLA_EMAIL','suppress_stalled_recurring');Removing this row or updating with empty string will restore the default behavior.
Comments