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KACE :: KBOX Server Configuration :: How To Manually Run The Backup Script And Retrieve The Backup Files From The KBOX 1100 Server

Summary:  Every night the KBOX 1000-series server automatically runs the backup script at 2AM local time by default.
It backs up two files called:
kbox_dbdata.gz - Database file
kbox_file.tgz - File system

Resolution: 

The nightly backup can be run manually by using the following instructions (Please be sure others are not using the KBOX Server before executing this procedure).


1. Go to KBOX Settings -> Server Maintenance -> Edit Mode -> Press 'Run Backup' button.
While the KBOX Server is running the backup, the KBOX server will not be accessible until the backup process is finished.

To download the backup files out of the KBOX Server:
There are two ways to download the backup files either from the KBOX Server Maintenance screen or by manually FTPing the files to a local filesystem

From the KBOX Server:
1. KBOX Settings -> Server Maintenance screen
2. The two files are located on the lower right-hand-side of the page (kbox_dbdata.gz and kbox_file.tgz), both are links and can be downloaded from the browser.


Via FTP into the KBOX Server:
1. ftp <KBOX_HOSTNAME>  (Host Name can be found in Setteings\Control Panel\Network Settings )

2. Username: kbftp , password: getbxf
3. Type binary
4. Type mget kbox_* (This will retrieve both backup files)



 

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How to resolve Agent Check in issues when K1000 server IP address is changed on Network

If you are in a predicament where the infrastructure of your network needs to change (whereby also requiring you to change the K1000 IP address), you will need to create a DNS Alias on your DNS Server to temporarily re-route traffic from the agents back to the KBOX now listed on the new IP address.

Below is a simple implementation you can perform on your network so the agent software on the clients continue to check in with your K1000 after you've changed its IP address.

  1. Find and Right-click on the K1000 directory listed on your DNS server. Select Properties



  2. Select New Alias (CNAME)...





  3. Fill in the old KBOX name/IP address in the top field and place the new KBOX name/IP address in the Fully qualified domain name field.




  4. Click OK to save.

NOTE: The check box is optional based on your network requirements.

Once the agent software has checked in with the new KBOX address location, the information will update itself on the client. Once all of the agents have checked in, the DNS Alias can be removed.

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KACE: My K1000 is Inaccessable By WebGUI But Pingable

Summary:  Your K1000 appliance may become inaccessible via the web GUI but is pingable.  Some reasons for this is that your disk is full (Patching) or a process is taking up the CPU (Commonly seen involving mysql when running a report with too broad a search filter.)  Whatever the reason you can gather information that will help KACE Technical Support get you back up and running in a minimal amount of time.

DO NOT REBOOT THE APPLIANCE AS A MEANS TO RESOLVE YOUR ISSUE.  THE APPLIANCE MAY NOT COME BACK UP AND THIS CLEARS ANY ERRORS!!!

PLEASE CALL INTO KACE TECHNICAL SUPPORT RATHER THAN CREATING A TICKET FOR TIMELY RESPONSE AFTER YOU FOLLOW THE STEPS BELOW:

Issue:  Your Appliance is pingable but the webgui is inaccessible. 

Solution:  Please follow the steps below to gather information before calling KACE:

1.  What is the server version of your K100 appliance?

2.  Is your server hardware or a Virtual Machine.  If it is hardware do you have access to the console?

      2a.  If you do not have physical access to the K1000, can you access the appliance through a IPKVM Switch? 

3.  Are there any messages on the console?  One example would be file system full continuously scrolling down.  Please make note of any messages that appear on the console. 

4.  Is SSH enabled?  This allows us to use putty if the console is not available and can be disabled once your appliance is back up and running.  If not and you have access to the console please perform the following action:

        4a.  Log into the console using netdiag for user and netdiag for the password.  At the prompt type startsshd.  This enables SSH.

 

5.   Is FTP enabled?  This allows you to pull a back-up off your appliance and if your appliance is pingable than you should be able to pull a copy of your back up off appliance.  Remember the back-up is the one that runs nightly at the time you set.

      5a.  If you are already in the console from the step before than enter startftpd. If not follow the instructions above for logging in as netdiag.

    5b.  To pull the back up from your appliance once FTP is enabled,  please follow the directions in this link. The information you require is at the end of the article:

http://www.kace.com/support/resources/kb/article/How-to-manually-run-the-backup-script-and-retrieve

6.  Is putty installed on the client system that you will be using?  If not please go to this link and install and test it:  http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html select putty.exe.  If SSH is successful this is what you will see after typing in the IP address of your K1000, ensure port 22 is selected, and SSH is selected:

You have successfully completed triage.  Please call into KACE Technical Support with the gathered information so we can assist you in resolving your issue.

 

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Report - How fast can the KBOX complete different tasks per machine?

Let's say you want to do a report on how long the various task types (inventory, patching, scripting, etc) are taking to complete, or averages of how long they're taking to complete.

 

Below are some reports you can run to see this type of information.

 

*****

Report Name:

CALCULATE AVERAGE TIME PER TASK today 

Deescription:
Takes a snapshot for today, how long each different task type takes to complete on average.
 
QUERY:
SELECT TYPE, count(*) as tasks, AVG(TIME_TO_SEC(TIMEDIFF(COMPLETED, STARTED))) as avg_time_in_seconds_to_complete
FROM KBSYS.KONDUCTOR_TASK
WHERE DATE(NOW()) = DATE(COMPLETED)
GROUP BY TYPE
ORDER BY 1;
 
*****
Report Name:
Calculate Avg. Time Per Task Per Hour
 
Description:
Takes a snapshot on each hour, how long each different task type takes to complete on average.
 
QUERY:
Select TYPE, hour(completed) as hour_of_day, minute(completed) as minute_of_day, count(*) AS TASK_TYPE_PER_HOUR_COMPLETED
from KBSYS.KONDUCTOR_TASK
WHERE DATE(NOW()) = DATE(COMPLETED)
GROUP BY TYPE, HOUR(COMPLETED), MINUTE(COMPLETED)
ORDER BY 2,3;
 
*****
Report Name:
Throughput of tasks per hour & minute completed for today
 
Description:
This shows how many tasks were actually completed at exactly what hour and minutes past the hour.
 
QUERY:
Select TYPE, hour(completed) as hour_of_day, minute(completed) as minute_of_day, count(*) AS TASK_TYPE_PER_HOUR_COMPLETED
from KBSYS.KONDUCTOR_TASK
WHERE DATE(NOW()) = DATE(COMPLETED)
GROUP BY TYPE, HOUR(COMPLETED), MINUTE(COMPLETED)
ORDER BY 2,3;
 
 
******
Report Name:
Throughput of tasks per hour completed for today
 
Description:
This shows how many tasks completed total within each hour for the day this report is ran on.
 
QUERY:
Select TYPE, hour(completed) as hour_of_day, count(*) AS TASK_TYPE_PER_HOUR_COMPLETED
from KBSYS.KONDUCTOR_TASK
WHERE DATE(NOW()) = DATE(COMPLETED)
GROUP BY TYPE, HOUR(COMPLETED)
ORDER BY 2,3;
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How to handle the application which has services captured? [using Installshield]

Hi All,

I've captured an executable using Installshiled. I came to know that exe has captured the services in it.

If anyone has an idea as how to handle this in a best way?

 

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