Problem:  If the time is off on the ESXi host, it can cause the time to be off in a virtual K1000 or K2000.

Solution:  Ensure the time is set correctly on the ESXi host or enable a NTP server.

Fun fact:

As I've developed a ticket rule on my K1000 Applicance to automatically close a ticket once it has been created if a certain criteria is not met on the parent ticket of the process, …

As everybody knows, the backup of the K1000 (and K2000 too) consists of two files:

kbox_dbdata.gz which holds the database itself and is simply a zipped dump of the database in one file

kbox_…

Awhile back I stumbled onto the KBE Manipulator. After playing around with it for a while I thought I'd share my experiance uploading .iso files for new boot environments. First the bad newsL u…

Keeping the KACE Agent up to date is important, especially when upgrading or having recently upgraded the K1000. While it’s possible to have KACE handle the K1000 agent and its subsequent upgra…

How to Create Custom Inventory Rules That Inventory Internet Explorer 9 and 10

Today I will be showing how to use simple custom inventory rules to inventory Internet Explorer 9 and 10 on Windo…

I have been following the series to create an SLA timer in the Kace Service Desk by GillySpy: http://www.itninja.com/blog/view/creating-true-sla-timers-in-the-kbox-helpdesk-part-1-what-you-real…

I wrote a program that allows for tracking the progress of a Windows computer being patched by KACE in real time. It does this by first querying the database to determine which patches are need…

The K1000 helpdesk module is impressive when it comes to the customization. The precanned ticket rules make sense if you choose to enable them. Post your favorite or most useful ticket rule her…

I'm going on just over a year in the realm of systems management. All of this time has been with a Dell KACE K1000. Initially there were some growing pains as I figured out the strengths and we…

I know that we all come from different walks and strategy when it comes to testing configuration changes prior to production. I wanted to open up what I've found that works well in my environme…

First off, BIG shout out to Derek at KACE support.  He helped us get through the upgrade process for this.

Our K1200 appliance is an older style, KACE-built rack server (built by KACE prior to…

I was going through the SQL for the rules to create a SLA Timer from this series: http://www.itninja.com/blog/view/creating-true-sla-timers-in-the-kbox-helpdesk-part-iii-the-rules. I noticed th…

We’re very excited to announce the release of Privilege Manager 3.0.  Version 3.0 is a significant step forward in Privilege Manager’s functionality and capabilities with a focus on helping adm…

In 5.4 we can now create more than two machine actions!  Once I realized how easy these were to manipulate I started adding and adjusting them like a kid in a candy store.  My machine action dr…

As with many Java installations, you must first extract the MSI and the Data1.cab file by starting the Java install from the exe. Once you have a Java installer window open in front of you navi…

If you are having issues with Media Manager installing, first check to make sure you have the .Net 4.0 FULL install.  

If the .msi still will not install, open the .msi kmediamanager in Orca, …

Summary:

Dell SecureWorks is reporting vulnerabilities on the K1000 and K2000 appliances.

Issue:  What is going on?

Dell SecureWorks is reporting vulnerabilities on the K1000 and K2000 ap…

Summary: LDAP Authentication on the K3000 appliance version  0.92 and version 1.0 does not behave as expected.

Issue:  After configuration of LDAP settings on the K3000, a test of login cre…