Hello,

In our organization we moved to a computer naming convention that does not directly associate a user to the computer name. To help computer/user identification we have started putting m…

How to Create Custom Inventory Rules That Inventory Internet Explorer 9 and 10

Today I will be showing how to use simple custom inventory rules to inventory Internet Explorer 9 and 10 on Windo…

So I recently signed my company up for LogMeIn. The IT department has moved to a new building offsite because we've run out of office space in our main building. So, we needed a way to provide …

Issue:

You need to locate the KACE Support Resources to assist you in finding a resolution or answer to a question or concern with your KACE Appliance.

*Note* You will NOT need KACE Credentia…

To create a date filter for the search it will need to be in a specific format. 

The number one question I get is can it do variables? No

It would be a great thing and I agree to me it is one…

Go to Scripting > Create a New Online K Script and use the following 

RUN AS LOCAL SYSTEM

Directory: <empty>

File: REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Setup\10.0…

Head on over to http://kace.com/downloads

and dont forget if you are upgrading from 5.3 to run through the steps at 

http://itninja.com/blog/view/k1000-5-4-best-upgrade-practices

This will g…

This report will find all agents running a version OTHER than the one that is currently loaded in your KBOX.

SELECT NAME, IP, CLIENT_VERSION FROM MACHINE

WHERE

MACHINE.CLIENT_VERSION != (SEL…

This ticket rule will take any ticket that is in an opened state for more than 7 days and move the priority to a csutom made one of "Overdue"

First you will need to have made a custom Priority…

To add a new priority to your helpdesk and getting the ID it associates with thickets do the following.

Go to 

Service Desk --> Configuration --> Queues --> Click on your queue name

Go to …

If you need to upgrade the VMware tools for your virtual machine you can use the following steps to mount the iso inisde the VM and upgrade

First, upgrade your virtual machine to the latest ha…

This query will return number of tickets opened by month for the last rotating 12 months(NOT calendar year) grouped by Priority level.

SELECT 
 COUNT(HD_TICKET.ID) AS NUMBER_OPENED,
 date_format…

A quick and easy Report showing the number of Tickets opened each month for the last year (running 12 months not calendar)

SELECT 
 COUNT(HD_TICKET.ID) AS NUMBER_OPENED,
 date_format(HD_TICKET.C…

This query will give you the previous months tickets opened by category.

SELECT 
 COUNT(HD_TICKET.ID) AS NUMBER_TICKETS,
 HD_CATEGORY.NAME AS CATEGORY,
 date_format(HD_TICKET.CREATED, '%M %Y') AS…

ISSUE:

When you set up your LDAP import at 

Settings>User Authentication>Edit Mode>

Find the LDAP server and click the red clock on the right hand side.

As you step through the wizard you n…

When you use the forums you take it on faith that there are many experienced IT professionals out there who are willing to take time from their busy schedules to offer free advice and support t…

Issue:

KACE Technical Support has requested that you need to ENABLE A TETHER on your Appliance for additional technical support measures or assistance from Engineers.

 - activating a Tether…

Issue:

Excess Backup Database Files are present on your Appliance and they are outside the scope of your current backup settings. 

Conditions: The image below shows an Appliance that has i…

Issue:

 If you have recently upgraded the K1000 Appliance or have received the support of a KACE Engineer to perform maintenance (or other operations) on your Appliance database; this "Alert…

ISSUE: 

Since upgrading to 5.4 our report that is scheduled arrives by email as an empty zip file.

REASON:

Special charachter in file name (!@#$%^&*(*()+'"~`)

RESOLUTION:

Remove a…