/build/static/layout/Breadcrumb_cap_w.png

Generate service desk ticket when device asset status set to Reserved

I'm interested in generating a service desk workflow for the deployment of an asset to a user when the asset's status is set to Reserved. Does anyone have any recommendations or best practices for how I might be able to accomplish this? We don't currently use the service desk feature of our K1000 but would like to leverage it for this specific purpose.

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt
0

Most things are possible if you can define the workflow that you need we can then work out how the asset and service desk tickets need to interact.

Contact me if you would like a session to discuss and define the workflow.

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ